Irmgard Sxm

HOW CAN I CHANGE A SECURITY QUESTION ON MY...

HOW CAN I CHANGE A SECURITY QUESTION ON MY ACCOUNT. I HAVE SPOKEN TO 12 PEOPLE ON THIS ISSUE. STAFF IS CLUELESS.

View full review
Arif A Uoo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

One of the worst customer service experiences I have ever had

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have called them four times in the last month. My only request is to help reset my password because I no longer have access to the email address associated with the account when it was initially set up.

The only way they would do this for me is to send me the new password by U.S. mail, and they said it would take 7 to 10 days. As of this writing, I have not received anything.

Each time I call, I get the same response. I am beyond frustrated at this point.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use Computershare

Sigmund Veh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salem, Oregon

I lost that email I had can get in my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I cant get into my account lost the email and the password. Dont remember the ID. Its been a while.

Can you please help me

View full review
Anonymous
map-marker Saint Johns, Florida

Letter received regarding unclaimed property

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have never encountered a more efficient, automated phone service! I surely expected at some point to press an option to speak to someone, but it absolutely was not necessary. The actions taken during the call using the ComputerShare automated service were confirmed, and the process could not have been simpler!

View full review

User's recommendation: Don’t be afraid to try it, just simply answer the questions clearly and have your documentation in hand.

Harlym Jlv
map-marker Washington, Pennsylvania

Never can reach someone with questions!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

tried 20x to reach them about my stocks and they never answer the phone. not sure what to do, why is this so difficult!!!

View full review

User's recommendation: beware

Anonymous
map-marker Naperville, Illinois

I need to speak with someone about a lost account..

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I do not want to pay someone to help me. I am in dire need to speak with a person. PLEASE HELP

859-489-****

View full review

User's recommendation: NEVER USE Computer Share - HORRIBLE Customer SERVICE

Jacquilyn Ffm
map-marker Doylestown, Pennsylvania

Death of one of the shareholders

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The automated system will not properly accept my account number three times. My husband who was co-owner of the shares passed away.

Ive had no luck even getting past the poor automated system. Unacceptable

View full review
John W Vqz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salisbury, North Carolina

Sign in problem

Updated by user Nov 10, 2024

I spent 2 hours attempting to access my accounts with NO success.Access has the lowest score as far as friendly service, usability of access package, speaking with a human being, breaking into the automated list that took me nowhere.Presently I have two seperate stocks but requires two seperate access attempts to see both, is there a reason why you cannot access my accounts by my name and see all of my items?I was never able to get through to customer service, I tried the phone number listed on my statement but goot Canada on line.The whole purpose of my call attempts was because I could not sign on . The security codes were placed many years ago and I had forgotten what they were.. Never found a link for my problem.If I did get a person on line, their offer to assist me was not wirth the cost of the phone call.you can probably assume that I was not happy with my attempts to contact the company and now I am at a loss of how tto do business with Computershare, you MUST have some way to get through having many thousands of customers but the Senior Citizen has not broken the code.

Original review Nov 08, 2024
my sign on will not work, need help with account sign on
account set up was bseveral years ago and i need help restoring it
View full review
Claud Lvu
map-marker Atlanta, Georgia

Can’t access my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Even after verification of my account I still cant access it. I have wrote letters like they ask and still nothing.

They keep transferring me to one Indian to another and still no answers. This is ridiculous

View full review

User's recommendation: *** no

Ashley H Psc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Watertown Town, Massachusetts

Absolute nightmare to work with!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Absolute nightmare to work with! Every step of the way has been overly complicated, done wrong, customer service cant help.

They double withdrew from my bank causing me to overdraft. They did another wrong transaction causing me to overdraft again on every purchase between when it hit and when I caught it.

I specifically used a different account for that transaction in the presence of a witness so I know it wasnt user error. They owe me a lot of overdraft fees!!

View full review
Loss:
$175
Cons:
  • Difficult to work with never does anything right

Preferred solution: I’d like my overdraft fees back. $35 per transaction. At least 5 transactions

User's recommendation: If you can avoid working with them, avoid them like the plague!!

Tawn Bkw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shingle Springs, California

This Company Should be Put Out of Business

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This stock or share holding company has poor customer support, the main number is just a voice bot that doesn't respond to live support requests. They have antiquated business policies, ie., doing things thru snail mail like password resets and requiring Medallion Stamped signatures.

It's impossible to sell your shares. They throw up every obstacle to keep from getting your money.

They have numerous SEC and BBB complaints but nothing is done to improve them or force them to stop doing business.

View full review

User's recommendation: Do not use this company! Avoid buying dhrea in companies that use them to manage their shares.

Bridgette Sze

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Graham, North Carolina

Yes my name is Eugene Wade I was trying to get my ID form from Computer share and a copy of my W-2.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Yes I was recently inside H and R Block and one of the ladies from behind the counter told me she needed a copy of my W-2 and ID form from Computershare.

View full review

User's recommendation: Talk to someone over the phone asap for assitance.

Colin Map
map-marker Ludlow, Massachusetts

You asked me for it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No one has called me back . I paid my dollar and no response.

Please respond with a phone call. 413 219****

View full review

User's recommendation: Help has a new meaning

Anonymous
map-marker Newport News, Virginia

OU EST MON ARGENT

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Je Capotte , depuis maintenant 2-3 mois que jessaie davoir LUN argent... SOIS la ligne coupé ,SOIS sur moi Transférer , mais jamais je NE peut avoir mon argent ,,, sur remet onlele Remétal

View full review

User's recommendation: al

Anyssa Csq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Waco, Texas

My experience with Computershare is generally bad. I have been there many years and inertia has stupidly kept me from moving. I am never able to get into my account, there is no one (live person) to

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Everything!Everything!Everything!Everything! Even this stupid 100 symbols requirement to be done.

Who comes up with all this junk?

Fire them and find some real people.Ive got to move my accounts. Geez

View full review

User's recommendation: Avoid Computershare.

Anonymous
map-marker Union City, New Jersey

Impossible to get your funds out and bad customer service!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The worst broken that I ever worked with, and I have tried the majority of them. They are used by IBM for their ESPP program so I have to use them, however everything is overcomplicated on their website, it takes 4 days to just sell your stock and then forever to get the money and their agents can only provide vague information and don't know much to begin with apart from reading the script.

If you can avoid them - avoid them. I will try to transfer the stock to a different broker going forward, hopefully this will work better.

View full review

About

Related Companies

Specialized Loan Servicing, Equateplus, Deposit Protection Service, Georgeson, Kurtzman Carson Consultants

Summary

Computershare Limited is a public company which specializes in financial administration. It was founded in 1978 in Melbourne, Australia. The headquarters is based in Abbotsford, Victoria, Australia. There are offices in the United Kingdom, Canada, the United States, South Africa, and New Zealand. Computershare serves employees, investors, individuals, and creditors all over the world. The company offers the following services: stock registration, stock transfer, investor, and employee share plan management services. It also provides deposit protection plans, childcare tax voucher schemes, and mortgage loan servicing. Computershare is traded on Australian Securities Exchange under the ticker symbol CPU. Customer assistance is provided by email and by phone.

Computershare reviews and complaints

Computershare is ranked 777 out of 5005 in Financial Services category

Brands Related to Computershare

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article